Customer Services
Through-Life Support for your Mission Critical Equipment
Committed to delivering exceptional customer service, our Chess Dynamics’ CLS Customer Service Team provides fast and reliable after sales care.
Dedicated to efficiently supporting and extending the lifetime of your Chess Dynamics’ system, we work closely with you; building a relationship that you can rely on.
From sourcing spare parts to providing field service engineers, we look after anything and everything you may need to ensure operational readiness, technological relevance, and value for money.
- Spare Parts
- Repairs
- Field Service Engineers
CLS Manager
Penny Brown
Penny joined Chess Dynamics in August 2016 as a Production Controller, quickly establishing herself as a dedicated and capable team member. Her strong performance and early impact led to a promotion to Senior Production Controller in June 2017—less than a year after joining the company.
Her continued commitment, attention to detail, and ability to lead were recognised again in February 2020, when she was promoted to Production Control Manager. In this role, Penny played a key part in supporting the company’s operations and growth, while also helping to develop and strengthen the Production Control function.
In September 2024, after four successful years in that role, Penny took on a new challenge as CLS Manager. Since stepping into this position, she has driven meaningful improvements and continues to expand the capabilities of the department.
CLS Service Lead
Alexandra Hudson
Alex is a dedicated Service Lead with over 20 years' experience in customer service, administration, and stakeholder engagement.
Having grown up across Hong Kong and the UK, she brings a versatile approach to managing complex service delivery in high-pressure technical environments, notably in the defence sector.
Now based on the Isle of Skye, Alex excels at driving continuous improvement, and ensuring mission-critical outcomes with a strong focus on client satisfaction.
CLS Service Executive
Bobbye Jackson
Originally from Southampton, Bobbye has cultivated a broad and diverse perspective through extensive international experience, having resided in various parts of Africa.
With a strong foundation built over several years in office support roles, she possesses expertise in administrative and customer service functions.
Beyond her professional endeavours, Bobbye is a dedicated golfer, demonstrating her leadership capabilities through her proud service as Captain and President within her former golfing community.
Customer Service Executive
Nicky Kiffer
Nicky joined Chess in early 2025 as a Customer Service Executive, bringing with her two decades of experience in the engineering sector.
In her role, she is an integral part of the Customer Logistics Support (CLS) team, where she provides dedicated support to all of Chess's customers.
