Customer Support

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Customer Support


At Chess Dynamics, we recognise that delivery is just the conclusion of the first phase of any project. Therefore, throughout the design and development phase; we continually think Maintainability and Serviceability: What critical and non-critical spares are appropriate? How can they be changed? Can it be done in situ with standard tools? How long will it take?

 

Chess Dynamics is committed to the supply of high-quality defence and commercial equipment and it’s through life support.

 

Support and maintenance of installed equipment is of paramount importance to Chess, we offer both field and factory options to ensure equipment provides trouble-free service for many years.

 

Our Support offering is broken down into several deliverable Support Groups which can be contracted individually or as combined sets to suit the customer's budget and needs on an annual basis, alternatively we offer a chargeable ad-hoc service and support facility.

 

 

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1. Site survey

 

Prior to the start of any manufacturing or supply project, our team are available to attend site and conduct in-depth surveys for equipment placement, cabling consideration and any other site-specific requirements.

 

 

 

2. Installation and setting to work

 

Once equipment has been supplied our team of experienced engineers are available to install or assist with the safe installation of equipment and perform the initial setting to work, plus any trials required to handover the equipment. Attending engineers can also provide the initial user/operator training.

 

 

 

3. Repair services

 

Chess has a team of Field Service Engineers who can attend customer site for repairs and upgrades, please ask for details.

For factory repairs, Chess operates an RMA (return material authorisation) system

 

 

 

 

4. Support services

 

Got an operation or maintenance question?

 

 

 

5. Training Services

 

Chess provides training to suit all needs and budgets, please contact us for details

 

  • Factory training – in-house at our factory at Horsham, England
  • On-Site training – at you premises or operational site

 

We have standard training modules and can provide customised and refresher training:

 

  • Operator training
  • Field maintenance training
  • Self-service training

 

6. Spares and consumables

 

During the design phase of customer projects, Chess identifies specific LRU and consumables for use by customers to self-maintain their products, please contact us with your requirements of for more information. 

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